Proctorio, Zoom and More! Language Testing Program Tips for Remote Assessment

As we approach the end of a fully remote academic year, we're asking instructors and programs to reflect on what they have learned from the experience. In the first in a series of posts, Monica Frahm, the Director of the Language Testing Program, and her team, including Mary Gilchrist, Anna Hubbard and Joanne Peltonen, are sharing some tips they have picked up from a year of administering all of their proficiency tests remotely. Their remote proctoring system uses a combination of live proctors and technology (Proctorio, Zoom) to administer proficiency tests in listening, reading, writing, and speaking.

Tips from Monica Frahm and the Language Testing Program Team

Proctorio

• Experiment with Proctorio settings to achieve an acceptable level of test security without overwhelming the technical capabilities of students’ computers. Using too many Proctorio options will crash computers.
• Create a system check quiz for students to practice using Proctorio before the test. Instruct students to complete Proctorio system checks at least one day in advance.
• Students can go to https://it.umn.edu/proctorio-student-guide#pass to troubleshoot technical issues with Proctorio. There is a list of common issues, as well as links to chat, call, or email with tech help.
• Before you commit to using Proctorio, think about whether it is required for the type of assessment you are administering. IT has a comprehensive site about Proctorio, including Use Considerations. 

Zoom

• Zoom updates frequently. Check for Zoom updates on the day of testing. Be prepared to alter procedures or change standard instructions when using Zoom to proctor a test.
• Designate roles in Zoom if you have multiple instructors/TAs helping. (Ex. One person admits students from the waiting room and greets, one person puts students in breakout rooms, one person troubleshoots any technical problems, etc.)

Other

• Have backup testing options available and be flexible with students. Technology can change without notice. Some students do not have a strong internet connection and may have to share computers at home.